The past couple of years has seen much upheaval on a lot of platforms for various pandemic-related reasons. Platforms that deal with user reviews for businesses have also been affected due to COVID-related health and safety measures which not all customers agree with. Google Maps is one of those and now they’re explaining their moderation policies and procedures, most likely in light of Yelp’s recent report on the reviews on their site. The post gives us a behind-the-scenes look at what keeps the user-generated reviews still usable and functioning.
The reviews that users post on Google Maps are checked by a combination of machine learning and human intervention. Every review that users put for businesses is checked by a machine learning system that has been trained to look for violations of the platform’s content policies. This way they are able to remove abusive or misleading reviews, which is pretty
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