Adobe has reached a deal with the US Department of Justice to settle the government’s case alleging the creative software giant made it purposefully difficult to cancel its services in violation of consumer protection laws.
The DOJ brought its case against Adobe back in 2024 after a recommendation from the Federal Trade Commission. The DOJ’s initial filing said Adobe “harmed consumers by enrolling them in its default, most lucrative subscription plan without clearly disclosing important plan terms.” The case included complaints from Adobe customers who said they encountered hidden cancellation fees and had their phone calls dropped or endlessly transferred when trying to cancel their subscriptions.
Adobe agreed to pay $75 million to the Department of Justice and an additional $75 million worth of free service to its customers.
“The Justice Department will strongly oppose any attempt to harm Americans with deceptive and unfair business practices,” said assistant attorney general Brett Shumate, in
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