A Rome court has found that Netflix illegally issued price increases from 2017 to 2024 by changing the terms of its subscription without sufficient notice and reasoning.
Netflix has roughly 5.4 million users in Italy. They could receive a refund of up to €500 depending on their subscription tier, according to advocacy group Consumer Movement, which filed the lawsuit.
The April 1 ruling comes amid a series of similar lawsuits across the European Union against Netflix — including those filed in Germany, Netherlands and Poland — challenging price increases under consumer protection laws. They threaten how the company implements the hikes, specifically the way in which it secures consent from users.
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Netflix will appeal the decision. “We take consumer rights very seriously, and we believe our terms have always been in line with Italian law and practices,” it said
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