Insurance claims adjusters have never had a reputation for generosity. But at least they were human. That’s changing fast, and not in your favor. A report by Futurism details how AI automation is now a major trend in personal insurance, the health, home, and auto coverage most of us rely on.
Is your doctor’s opinion even part of the process anymore?
It doesn’t seem that your doctor’s opinion carries that much weight now. A Palm Beach Post investigation found that Iris Smith, an 80-year-old suffering from arthritis, may be a victim of AI-fueled preauthorization denials.
AmazonIn another case, UnitedHealth is currently facing a class-action lawsuit alleging that AI-denied Medicare nursing care contributed to patient deaths. Meanwhile, a National Association of Insurance Commissioners survey found 84% of health insurers are using AI, with 68% deploying it for prior authorization approvals.
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