AT&T is releasing a new app on Wednesday, replacing the MyAT&T app previously used to manage account options for both mobile and broadband customers. It incorporates a new AI-based chat assistant, parental controls and more details about call and data usage.
Typically, an app release isn’t newsworthy on its own. But carriers’ apps are becoming the central way that people interact with their wireless and home internet services, from checking and paying their bills to troubleshooting connection problems. Verizon has enlisted Google Gemini for front-line support in its app, and T-Mobile uses its T-Life app to stay on top of weekly perks and even encourages potential customers to switch carriers.
AT&T’s new app — simply, if confusingly, called just AT&T — brings together its mobile and home internet features for what the company calls “converged” customers who subscribe to both. It also has a cleaner design and feels faster overall.
I tried a beta
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