Cable giant Charter Communications‘ CEO Chris Winfrey discussed the impact of AI, including on costs, at an investor conference on Tuesday.
During an appearance at the Goldman Sachs Communacopia + Technology Conference in San Francisco, which was live-streamed, he was asked if AI is more hype or reality. “I think AI is very much reality. The question is: how fast is it really going to come and how fast is it going to be deployed?” he said. “We’ve been investing in, really starting with machine learning, and AI now increasingly, for some time, but really from a service function. And by that I mean not only investing in customer-facing machine learning and AI capabilities, through IVR [Interactive voice response], through chat, all the things you might imagine, but probably even more so to improve the quality and the ease of the job that our frontline employees do.”
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