That AI agent offering to handle your shopping or hunt for better insurance deals sounds like a dream come true. But before you hand over the keys to your digital wallet, you might want to hear what the UK’s Competition and Markets Authority has to say about the potential pitfalls.
The government published a report in March 2026 examining so-called “agentic AI,” systems that don’t just answer questions but actually take actions on your behalf. While this technology promises to save you time and money, the CMA warns that without careful design, these autonomous helpers could just as easily lead to errors or manipulate your choices. The bottom line is that consumer law applies whether a human or an algorithm makes the decision.
The many ways an AI agent could let you down
The CMA analysis points to several distinct risks that become more serious as AI gains autonomy. For
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