This has been a frustrating week for many Google Chromecast users, who have found that an outage has rendered their devices temporarily useless. Google has now shared an update that it has identified the problem and is working on a fix, but has also warned users not to try to fix the issue themselves by performing a factory reset on their device.
Reports of the outage began last weekend, and only second-generation Chromecasts are affected. Those with first or third generation Chromecasts seem to be unaffected by these problems. Google said at the time that it was working on a fix, but now the company has shared more information via its Google Nest support forums:
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“An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices,” the official Google Nest team wrote.
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