Hulu subscribers watching the Academy Awards ceremony on Sunday night were outraged when the streaming service ended its broadcast before the show was actually over. Viewers saw a “thank you for watching” message that falsely claimed “the live event has now ended” — despite the fact that the Best Actress and Best Picture Oscars were still to come. Social media platforms and the Hulu subreddit immediately lit up with complaints and threats of cancellation.
It turned out to be a rough night for the Disney-owned service. A few hours earlier, Hulu acknowledged that some customers were having issues logging in: that problem was rectified slightly before 9PM ET. But shutting off the live stream ahead of the evening’s biggest prizes was an even more embarrassing blunder.
The error came down to scheduling: Hulu gave the Oscars a set ending time of 10:32PM. That’s exactly when viewers started getting kicked
...
Keep reading this article on The Verge.
