Meta is rolling out a pair of AI upgrades to Facebook and Instagram, and both are genuinely useful. One makes getting help faster, and the other makes the apps safer for everyone on them. If they work, they can genuinely improve the user experience for Meta apps.
Is getting help on Facebook and Instagram finally about to get easier?
The first part of the launch is an AI support assistant that Meta is releasing globally on Facebook and Instagram for iOS and Android platforms. If you’ve ever spent minutes clicking through Help Center only to find a vague answers, or spent hours on YouTube looking for answers to your problems, you know how annoying it can be.
MetaMeta’s AI assistant aims to put an end to all that searching. The assistant is built directly into both apps and can respond to your requests
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