If you watched any Galaxy S26 coverage before launch, you heard about this. Three AI assistants, one phone — Bixby, Gemini, and Perplexity all coexisting, each ready to jump in on command. It was the feature Samsung kept leading with, and fair enough, it was a genuinely good one.
Except “Hey Plex,” the shorthand wake word for Perplexity, has quietly stopped working for a growing number of users. And the explanation behind it is, somehow, even more chaotic than the bug itself.
Nadeem Sarwar / Digital TrendsWait, so what actually broke?
Early S26 owners reported “Hey Plex” working fine out of the box, only for it to seemingly vanish after installing a February software update — the same one that introduced the phone’s new inactivity restart mode.
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